Empowering Seniors and Adults with Physical Disabilities to Live Safely, Independently, and with Dignity in Their Communities
Washington, DC Elderly and Persons with Physical Disabilities (EPD) Waiver Program
At Priority Health Systems, we are committed to helping seniors and adults with physical disabilities maintain their independence, remain safely in their homes, and access the services they need to achieve the highest possible quality of life. Through our comprehensive EPD Waiver Case Management Services, we provide personalized care coordination, advocacy, resource navigation, and ongoing support to individuals enrolled in the District of Columbia’s Elderly and Persons with Physical Disabilities (EPD) Waiver Program.
Since 2016, Priority Health Systems has proudly served the Washington, DC community by helping individuals and families navigate complex healthcare and long-term support systems. Our experienced case management team works collaboratively with participants, caregivers, healthcare providers, community organizations, and government agencies to ensure every participant receives person-centered, high-quality services tailored to their unique needs and goals.
What is the EPD Waiver Program?
The Elderly and Persons with Physical Disabilities (EPD) Waiver Program is a Medicaid Home and Community-Based Services (HCBS) program administered by the District of Columbia Department of Health Care Finance (DHCF).
The program provides long-term services and supports to eligible individuals who require a nursing facility level of care but prefer to remain in their homes and communities rather than enter an institutional setting.
The EPD Waiver allows eligible participants to receive services that promote independence, health, safety, and community integration while remaining in the least restrictive environment possible.
The program is designed to support:
- Older adults aged 65 and older
- Adults with physical disabilities
- Individuals with chronic medical conditions
- Persons requiring assistance with activities of daily living
- Individuals at risk of institutional placement
- Medicaid-eligible District residents
Our Case Management Philosophy
At Priority Health Systems, we believe that every individual deserves the opportunity to make choices about their care, maintain control over their lives, and remain connected to their families and communities.
Our case management approach is built on the principles of:
Person-Centered Care
We place participants at the center of all planning and decision-making processes. Every service plan reflects the participant’s goals, preferences, strengths, values, and support needs.
Independence and Self-Determination
We empower participants to make informed decisions regarding their services, healthcare, and long-term support options.
Dignity and Respect
We treat every individual with compassion, professionalism, and respect while honoring cultural, linguistic, and personal preferences.
Collaboration
We work closely with participants, family members, caregivers, healthcare providers, waiver service providers, and community organizations to ensure coordinated and effective care.
Comprehensive EPD Waiver Case Management Services
Our case managers provide ongoing support throughout every stage of the waiver process.
Initial Assessment and Enrollment Support
We assist individuals and families in understanding the EPD Waiver Program and navigating the enrollment process.
Services include:
- Program education
- Eligibility guidance
- Medicaid coordination
- Documentation assistance
- Referral coordination
- Long-term care planning
- Nursing facility level-of-care coordination
- Application support
We help ensure participants have the information and support needed to successfully access services.
Comprehensive Needs Assessment
Our case managers conduct thorough assessments to identify each participant’s strengths, needs, risks, goals, and available support systems.
Assessment areas include:
Physical Health
- Medical conditions
- Mobility limitations
- Chronic disease management
- Medication needs
- Rehabilitation needs
Functional Status
- Bathing
- Dressing
- Grooming
- Toileting
- Eating
- Mobility
- Transfers
Cognitive and Behavioral Health
- Memory concerns
- Cognitive functioning
- Emotional well-being
- Mental health needs
Environmental Assessment
- Accessibility concerns
- Fall risks
- Emergency preparedness
Social Support Assessment
- Family involvement
- Caregiver support
- Community resources
- Social isolation risks
Person-Centered Service Planning
Following assessment, our case managers develop an individualized Person-Centered Service Plan (PCSP) designed to address each participant’s unique needs and goals.
The service plan may address:
- Personal care needs
- Healthcare coordination
- Safety concerns
- Community participation
- Transportation needs
- Nutritional needs
- Caregiver support
- Housing stability
- Wellness goals
Plans are regularly reviewed and updated to reflect changes in needs and circumstances.
Coordination of Waiver Services
We coordinate and monitor all approved waiver services to ensure participants receive appropriate and effective support.
Services may include:
Personal Care Aide Services
Assistance with:
- Bathing
- Dressing
- Grooming
- Toileting
- Mobility
- Meal preparation
- Light housekeeping
Adult Day Health Services
Coordination of structured daytime programs that provide:
- Health monitoring
- Socialization
- Therapeutic activities
- Recreational opportunities
- Nutrition support
Respite Care Services
Temporary relief services designed to support family caregivers and prevent caregiver burnout.
Skilled Nursing Services
Coordination of nursing services that may include:
- Medication management
- Health assessments
- Disease management
- Clinical monitoring
Personal Emergency Response Systems (PERS)
Access to emergency response technology that enhances safety and independence for participants living alone or at risk of emergencies.
Home Accessibility Modifications
Coordination of services that improve safety and accessibility within the participant’s home, including:
- Wheelchair ramps
- Grab bars
- Stair lifts
- Bathroom modifications
- Accessibility adaptations
Assistive Technology
Support in obtaining devices and equipment that promote independence and improve daily functioning.
Ongoing Monitoring and Follow-Up
Case management does not end once services begin.
Our team provides continuous monitoring to ensure services remain effective, appropriate, and responsive to changing needs.
Monitoring activities include:
- Monthly participant contacts
- Home visits
- Service utilization review
- Provider communication
- Health status monitoring
- Risk assessments
- Service plan updates
- Problem resolution
We proactively address concerns before they become crises.
Healthcare Coordination
Our case managers serve as a central point of communication among healthcare providers and support teams.
We help coordinate:
- Primary care services
- Specialist appointments
- Hospital discharges
- Rehabilitation services
- Home health services
- Pharmacy services
- Durable medical equipment
- Behavioral health services
This coordination helps reduce fragmentation and improves continuity of care.
Caregiver and Family Support
Families and caregivers are essential partners in successful community living.
We provide:
Caregiver Education
- Understanding waiver services
- Care planning support
- Resource education
Caregiver Advocacy
- Assistance navigating systems
- Service coordination support
- Problem-solving assistance
Caregiver Wellness
- Respite service coordination
- Stress management resources
- Community support referrals
Hospital Discharge and Transition Coordination
Transitions between care settings can be challenging and risky.
Our case managers help coordinate:
- Hospital-to-home transitions
- Nursing facility transitions
- Rehabilitation discharges
- Service initiation following discharge
- Medication reconciliation
- Follow-up appointment scheduling
Our goal is to prevent avoidable readmissions and support successful transitions.
Risk Management and Safety Planning
Participant safety is a primary focus of our services.
We assist with:
- Fall prevention strategies
- Emergency preparedness planning
- Medication safety
- Home safety assessments
- Abuse, neglect, and exploitation prevention
- Crisis intervention planning
Advocacy and Resource Navigation
Many participants and families face challenges navigating healthcare, social services, and community resources.
Our case managers advocate for participants by helping them access:
- Medicaid services
- Housing resources
- Transportation programs
- Food assistance
- Utility assistance
- Community programs
- Legal resources
- Disability-related services
We work to remove barriers and connect participants with the supports they need.
EPD Waiver Case Management in Washington, DC
Our Mission
At Priority Health Systems, our mission is to empower seniors and adults with physical disabilities to live safely, independently, and with dignity in the homes and communities they choose. Through comprehensive, person-centered EPD Waiver Case Management services, we strive to improve the quality of life of every participant by coordinating essential healthcare, long-term services, and community-based supports tailored to their unique needs, preferences, strengths, and goals.
We are committed to advocating for those we serve, promoting self-determination, protecting individual rights, and ensuring access to high-quality services that support health, wellness, independence, and community inclusion. Our mission extends beyond service coordination—we build meaningful partnerships with participants, families, caregivers, healthcare providers, and community organizations to create a network of support that fosters stability, safety, and long-term success.
Through compassion, professionalism, integrity, and excellence, we help individuals overcome barriers, navigate complex healthcare systems, access critical resources, and maintain the highest possible level of independence while remaining active members of their communities.
Our Vision
Our vision is to be Washington, DC’s premier provider of EPD Waiver Case Management services, recognized as a trusted leader in person-centered care, community-based support, and long-term care coordination.
We envision a future where every senior and adult with a physical disability has equitable access to quality healthcare, supportive services, community resources, and opportunities to live independently with dignity and purpose. We strive to create communities where individuals can age in place safely, maintain meaningful relationships, participate actively in community life, and achieve their personal goals regardless of physical limitations or health challenges.
Priority Health Systems seeks to set the standard for excellence in case management by delivering innovative solutions, fostering collaborative partnerships, embracing cultural diversity, and continuously improving the quality of services we provide. Our vision is built upon the belief that every individual deserves respect, choice, independence, and the opportunity to live a fulfilling and meaningful life.
As we continue to grow, we remain committed to strengthening families, supporting caregivers, improving health outcomes, reducing unnecessary institutionalization, and enhancing the overall well-being of the communities we serve throughout the District of Columbia.
Why Our Mission Matters
For many seniors and adults with physical disabilities, navigating healthcare systems, long-term services, Medicaid programs, and community resources can be overwhelming. Without proper support, individuals may experience unnecessary hospitalizations, service interruptions, social isolation, caregiver stress, or premature placement in nursing facilities.
Our mission is rooted in the belief that every individual deserves:
- The right to remain in their home and community whenever safely possible
- Access to coordinated, high-quality services and supports
- Respect for personal choices, values, and cultural preferences
- Opportunities for independence and self-determination
- Protection of their rights, dignity, and well-being
- Access to healthcare, housing, transportation, nutrition, and community resources
- Meaningful participation in family and community life
Every day, our case managers work diligently to turn these principles into reality for the individuals and families we serve.
Our Commitment to Excellence
Priority Health Systems is committed to delivering services that reflect the highest standards of quality, accountability, and professionalism.
We are dedicated to:
Person-Centered Care
Ensuring every participant’s voice, goals, and preferences remain at the center of all service planning and decision-making.
Advocacy
Protecting participant rights and helping individuals access the services and resources they need to thrive.
Collaboration
Building strong partnerships with participants, caregivers, healthcare providers, community agencies, and government organizations.
Quality Improvement
Building strong partnerships with participants, caregivers, healthcare providers, community agencies, and government organizations.
Cultural Competence
Providing respectful and inclusive services that honor the diverse backgrounds, cultures, languages, and experiences of the individuals we serve.
Integrity
Maintaining ethical, transparent, and accountable practices in every aspect of our work.
Compassion
Treating every participant and family with empathy, respect, and genuine concern for their well-being.
Contact Priority Health Systems Today
If you or a loved one needs assistance understanding, accessing, or navigating the District of Columbia’s Elderly and Persons with Physical Disabilities (EPD) Waiver Program, Priority Health Systems is here to help.
Our experienced and dedicated case management team understands the challenges individuals and families face when seeking long-term services and supports. We are committed to guiding participants through every step of the process—from initial enrollment and service planning to ongoing coordination, advocacy, and monitoring.
Whether you are seeking support for yourself, a parent, spouse, family member, or loved one, our team is ready to provide the guidance, resources, and personalized attention needed to help you achieve greater independence, safety, and peace of mind.
We believe that everyone deserves the opportunity to live with dignity, maintain meaningful connections, and receive the support necessary to remain active and engaged in their community.
Priority Health Systems
EPD Waiver Case Management Services
Serving Washington, DC Since 2016
For nearly a decade, we have proudly supported seniors and adults with physical disabilities by helping them access quality services, coordinate care, strengthen support systems, and remain safely in their homes and communities.
Our Promise to You:
- Compassionate and personalized support
- Experienced and knowledgeable case managers
- Strong advocacy and resource coordination
- Commitment to participant rights and choice
- Responsive communication and ongoing support
- Person-centered planning focused on your goals
- A trusted partner in your journey toward independence and well-being
Supporting Independence. Promoting Dignity. Enhancing Quality of Life.
Your Health. Your Choice. Your Community. Your Future.